ITIL — IT Service Management

Description: ITIL is the most widely accepted set of concepts and practices for managing Information Technology Services. It is a well vetted public framework for IT Service Management. Focused on Infrastructure & Operations (not Application Development), the ITIL service lifecycle components include:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Achieve Q2 – Quality & Quantity by leveraging ITIL: Step rate improvements in service levels and productivity.

Benefits: ITIL establishes processes for Planning (service requirements/roadmap/budget and technology architecture/standards), Building (project management, solution design, implementation), and Running (change/incident/problem management, operations) IT services. Leveraging ITIL will help to achieve the following for your IT services:

  • Alignment with Business Needs
  • Negotiated Achievable Service Levels
  • Predictable Consistent Processes. Can be Measured & Improved
  • Efficiency in Service Delivery
  • Improved User Satisfaction
  • Well Defined Service Definitions and Roadmaps
  • IT Cost Transparency

How Hararei Can Help: Leveraging the ITIL framework, we help you navigate the complexities of your end–to–end transformational journey in a seamless fashion. Adopting roles and processes that are defined, consistent, and repeatable helps you to achieve step–rate improvements in agility, productivity, and quality, and positions your organization to support your business‘s digital transformation.

Hararei has a proven transformation approach for implementing Plan/Build/Run processes for your IT Services. Whether starting or enhancing an ITIL program, we will work with you on establishing a roadmap for IT Service Management, assist with organizational and resource analysis, and ensure you are properly positioned to drive continuous service definition, request & delivery, reporting, and metric improvements.